❓ Why can’t I track my order?
🔹 Possible reasons:
- 📦 The tracking number may be incorrect. Please check your input.
- 🚛 The package has just been shipped, and the carrier has not updated the tracking information yet. Please try again later.
⏳ How long does shipping take?
📌 Shipping usually takes 7-15 business days.
📅 It may take up to 20 business days during public holidays, bad weather, or customs delays.
🔄 Why is my tracking status not updating?
📦 Please be patient. The status may not change due to:
- 🌍 Public holidays or limited flights
- 📦 A high volume of shipments
- 🛃 Strict customs regulations
📦 My order shows “delivered,” but I haven’t received it!
🔴 If the tracking shows delivered but you haven’t received your package:
- ✅ Check if a family member, neighbor, or front desk has accepted it on your behalf.
- 📞 If you still haven’t received it, please contact our customer service.