Why can’t I track my order?
Possible reasons:
The tracking number may be incorrect. Please check your input.
The package has just been shipped, and the carrier has not updated the tracking information yet. Please try again later.
How long does shipping take?
Shipping usually takes 7-15 business days.
It may take up to 20 business days during public holidays, bad weather, or customs delays.
Why is my tracking status not updating?
Please be patient. The status may not change due to:
Public holidays or limited flights- A high volume of shipments
Strict customs regulations
My order shows “delivered,” but I haven’t received it!
If the tracking shows delivered but you haven’t received your package:
Check if a family member, neighbor, or front desk has accepted it on your behalf.
If you still haven’t received it, please contact our customer service.